How To Proceed: Contact me and I can help you identify your watch and provide a rough estimate for service and/or repair. If you decide to move forward, the watch can be sent in for inspection and I will provide a firm quote. For a rough idea of cost, see Cost of Service. Please see the shipping page. If you opt not to proceed with the work before the watch is disassembled, the watch will be shipped back to you and all you pay is the cost of shipping. If the watch has been disassembled, then a nominal re-assembly fee will be requested.
Communication: Being a sole proprietor, when you contact my business, you will be contacting me personally. Most of the work is done directly by me (exceptions may include specialized case repair). If you have any questions or concerns I will respond promptly (if I don’t feel, free to contact me). Although email is my primary form of communication, nothing can take the place of a phone conversation. I am always available during business hours if you would like to call me.
Digital photos are available upon request of the repair process and can be emailed before, during, and after work.